Third-party verification for retail energy

The verification stack built for regulated energy enrollment.

TPVLogic runs the full enrollment workflow in one platform: rep-entered custom forms, signing documents, TPV or digital verification, fraud screening, audit-ready evidence, and direct CMS delivery.

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PENNSYLVANIA

OHIO

MICHIGAN

CALIFORNIA

+ EXPANDING

TPV Service

A third-party verification provider should protect enrollment quality — not just capture the event.

TPVLogic is built for retail energy teams that need verification aligned with compliance, operations, and utility-specific workflow requirements.

Support the right verification path

Digital, IVR, live-agent, and hybrid options — so the workflow fits the sale instead of forcing every enrollment into one script.

Keep evidence that stands up later

A defendable record of disclosures, consent, documents, and review activity for regulators, utilities, and internal teams.

Move faster when programs change

Update forms, PDFs, and workflow logic in-house. No vendor-managed rebuild for every change.

Match the realities of retail energy

Utility context, rate-linked documents, market restrictions, and channel-specific exceptions — baked in.

Verification paths

Choose the workflow that fits the sale.

Suppliers rarely need one rigid path. TPVLogic supports digital, IVR, and live-agent verification — plus hybrid routing across channels, exceptions, and customer experiences.

01 · Digital

Digital Enrollment Verification

Online and hybrid verification with configurable forms, e-sign flows, evidence capture, and assisted fallback paths.

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02 · IVR

IVR TPV

Automated phone verification for repeatable scenarios, with clear escalation paths when the workflow needs to move beyond a standard flow.

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03 · Live-Agent

Live-Agent TPV

Higher-touch verification backed by a nearshore team — closer collaboration, QA visibility, and time-zone alignment.

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Platform highlights

Built for the workflows around verification, not just the moment of verification.

Evidence integrity

Audit-ready records from consent through completion

Preserve more of the verification event, so compliance and legal teams have a stronger record to work with later.

Tamper-evident audit trails and certificates
Evidence bundles that can be exported for review
Tracking across documents, disclosures, and signing activity

Operational control

Configurable forms, PDFs, and workflow logic your team can manage

Adjust enrollment assets and trigger logic in-house instead of turning every change into a vendor ticket.

Self-serve form and PDF management
Conditional logic and routed workflow triggers
Faster updates when markets, products, or utilities change

Fraud intelligence

Built-in monitoring for suspicious submissions and signatures

Surface anomalies earlier and route them into a clearer review process — not just spot checks.

Signature and submission anomaly detection
Duplicate, timing, IP, and location review signals
Structured workflows for fraud and QA teams

Utility-aware workflows

Verification logic shaped around energy enrollment complexity

Forms, documents, and workflow rules vary by utility, rate, market, and sales context — by design.

Utility and rate-aware document matching
Restrictions by market, tenant, and operating context
Support for distributed sales and multi-team rollouts

Compare

TPVLogic vs. traditional TPV vendors.

Legacy TPV vendors were built as phone services bolted onto enrollment. TPVLogic is a verification platform — forms, documents, paths, fraud, and delivery, together.

Capability	TPVLogic	Traditional TPV vendor
Enrollment form builder	✓ Self-serve, utility & product-aware	Typically separate CRM or custom build
Signing document management	✓ Rate-linked, auto-matched PDFs	Manual PDF attachment or out-of-band e-sign
Digital, IVR, and live-agent in one platform	✓ All three, with hybrid routing	Usually one modality; others require additional vendors
Fraud screening built in	✓ Signature, duplicate, timing, IP, geo	Post-hoc QA sampling
Self-serve form & PDF changes	✓ In-house, same day	Vendor ticket, scoped rebuild, fees
Audit evidence bundle	✓ Full record, exportable	Call recording + partial metadata
Direct CMS delivery	✓ Verified record handed off intact	Hand-off to separate integration layer
Utility-aware routing & restrictions	✓ Per-utility logic baked in	Generic script or operator-managed
Visual IVR script builder	✓ Branching, validations, variables — edited in-house	Vendor-managed script with change fees
Live-agent QA & coaching workflow	✓ Prompt-level scorecards, transcript, waveform	Call sampling with no structured review

Implementation

Structured onboarding without a long vendor cycle.

We keep rollout focused on the workflows that matter first, then expand from there as your team gains confidence.

Start a rollout plan →

Review the current workflow

Start with the highest-friction parts of your TPV, compliance, and enrollment process so rollout stays focused.

Configure the right paths first

Set up the forms, documents, validations, and channel logic that matter most to launch and internal adoption.

Go live with room to expand

Launch the core workflow, then add deeper automation, integrations, and supporting paths as the team settles in.

FAQ

Common questions about TPV and verification for retail energy.

Don't see your question? Email sales@tpvlogic.com or book a demo.

What is third-party verification (TPV) in retail energy?

Third-party verification is an independent confirmation that a retail energy customer consented to an enrollment. State regulators and utilities require suppliers to capture verifiable proof of consent — typically through a recorded phone call (IVR or live-agent) or a digital e-signature workflow — before the enrollment is delivered to the utility CMS.

What's the difference between IVR TPV and live-agent TPV?

IVR TPV uses an automated phone script to collect the customer's verifiable answers; it's cost-efficient and consistent for repeatable scenarios. Live-agent TPV uses a trained verifier on the call, which provides a higher-touch experience and clearer handling of exceptions, questions, or complex product confirmations.

What is digital enrollment verification?

Digital enrollment verification replaces the phone call with an online workflow: the customer receives a link to review disclosures, confirm enrollment details, and e-sign. TPVLogic supports hybrid flows that fall back to IVR or live-agent verification when required by the utility, channel, or exception.

Which markets does TPVLogic support?

TPVLogic is built for regulated and deregulated retail energy markets, with initial focus on Pennsylvania, Ohio, Michigan, and California. The platform is utility-aware, so forms, documents, and workflow logic respect each utility's specific requirements.

How does TPVLogic handle fraud screening?

Every enrollment is scored for signature anomalies, duplicate submissions, suspicious timing, IP and geolocation signals. Flagged records route into a structured QA and review workflow before they reach the utility CMS, with a tamper-evident record attached to each decision.

Can our operations team change forms and scripts without a vendor ticket?

Yes. Forms, PDFs, verification scripts, and workflow logic are self-serve. Operations teams can update them in-house instead of paying for vendor rebuilds every time a market, product, or utility rule changes.

How does data get to our CMS?

Verified enrollments are delivered directly to your Customer Management System with the full verification record attached — disclosures, documents, signatures, fraud checks, and timestamps — so the handoff stays traceable end-to-end.

Glossary

Terms used across TPV and retail energy enrollment.

TPV Third-Party Verification: Independent confirmation that a customer consented to an enrollment, usually a recorded call or e-signature workflow. Required before the enrollment is delivered to the utility CMS.
IVR Interactive Voice Response: Automated phone system that collects verifiable responses from a customer via spoken or key-pad answers. Used for consistent, script-based TPV at scale.
CMS Customer Management System: Utility-side platform that receives and manages retail energy enrollments. TPVLogic delivers verified enrollments and audit records directly into CMS.
D2D Door-to-Door: In-person residential sales channel. TPVLogic supports rep-entered enrollment with form validation, document matching, and channel-specific routing.
PDF Signing Packet: Customized enrollment disclosures and signing documents matched to the customer's utility, rate, and product. Sent automatically after enrollment.
QA Quality Assurance: Structured review of submissions and recordings. TPVLogic routes fraud-flagged and exception enrollments into a clearer QA workflow before CMS delivery.

Talk to sales

Ready to modernize your TPV workflow?

Share your channels, markets, and current process. We'll follow up to discuss the fastest path to a cleaner verification rollout.

TPVLogic

sales@tpvlogic.com

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