Disclosures & timestamps
Every required disclosure is tracked — what was shown, when it was viewed, and the order it was presented.
Digital enrollment verification, without the gaps.
Online and hybrid verification workflows with configurable forms, e-sign flows, evidence capture, and assisted fallback paths for the moments a digital flow shouldn't carry alone.
How it works
From link to signed, verified record.
Four stages from the moment the link lands in the customer's inbox to a digitally signed, audit-ready enrollment — with a hybrid fallback for the exceptions a digital flow shouldn't carry alone.
01
Customer receives link
The verification link is matched to the enrollment, utility, rate, and disclosures required for that sale — so the customer sees the right packet from the start.
02
Disclosures & terms reviewed
The customer reviews the matched packet. Page-level activity, timing, and order of disclosures are logged to the audit bundle.
03
Customer confirms & e-signs
Confirmation and e-signature are captured alongside device, IP, and geolocation signals that feed directly into fraud screening.
04
Hybrid path, if needed
Flagged enrollments, specific utilities, or regulator requirements route to IVR or live-agent verification — without restarting the workflow or losing the evidence.
What's captured
An evidence bundle that stands up later.
Signed packet
The matched PDF — terms, rate disclosure, and e-signature — stored with the verification record.
Device & network signals
IP, geolocation, device fingerprint and timing feed directly into fraud screening.
Consent record
Every consent captures the disclosure version, a SHA-256 of the exact text shown, IP, user agent, and geolocation at acceptance — not just a checkbox.
Hash-chained events
Every step — view, confirm, sign — is appended to a SHA-256 chain. Any downstream edit breaks verification.
Signed completion certificate
Generates a PDF certificate per session covering documents, consents, and the chain-of-custody proof.
Signals feeding fraud review
Digital sessions produce the signals fraud screening needs.
Because the customer completes the flow on their own device, TPVLogic captures signals that aren't possible on a phone TPV — and feeds them into the same fraud catalog the rest of the platform uses.
Signature
ML similarity analysis
Every e-signature is compared against rolling 90-day candidates and against other signers on the same sale — flagging straw-signer and copy-paste patterns.
Device
Rep-vs-customer device check
Detects when the rep's submission device and the customer's signing device share an IP or user-agent — a common "sign-for-them" pattern.
Location
Service-address distance
Geocodes the service address and compares to the rep's submission point and the customer's signing coordinates.
Deliverability verification
The customer email is validated for deliverability at enrollment — not bounced days later when the welcome letter fails.
SMS
Consent-tracked SMS delivery
SMS verification links and reminders with opt-in capture, carrier-level receipts, and multi-provider failover (Twilio + Telnyx).
Phone reuse
Shared signer phone detection
Flags the same phone number appearing across multiple sales or accounts over a configurable window.
FAQ
Digital verification, answered.
What is digital enrollment verification?
An online workflow that replaces the TPV phone call: the customer reviews disclosures, confirms enrollment details, and e-signs. Widely used in retail energy for self-serve and channel-driven enrollments.
Is digital verification accepted by utilities?
Utility and regulator acceptance varies by market. TPVLogic supports hybrid flows that fall back to IVR or live-agent TPV where required, and keeps the digital evidence bundle aligned with each utility's requirements.
What evidence is captured?
Disclosures shown, pages viewed, timestamps, IP and device signals, e-signatures, and the signed packet — all tied to a tamper-evident audit record.
Can it fall back to IVR or a live agent?
Yes. Exceptions (specific utilities, rate types, flagged signals) can route to IVR or live-agent verification without restarting the workflow.
Get started
See digital verification on your channels.
Share your markets and sales channels — we'll show the right mix of digital, IVR, and live-agent for your workflow.
TPVLogic
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