Self-serve script builder
Prompts, branches, validations, and disclosures — changed in-house without vendor tickets.
Automated IVR verification that's configurable, consistent, and ready to escalate.
IVR TPV on TPVLogic handles repeatable scenarios at scale, with escalation paths for the enrollments that shouldn't end at a script.
How it works
Four steps from call to verified record.
1 Match
Script matched
IVR script is matched to utility, rate, product, and channel rules before the call starts.
2 Call
Customer verifies
Scripted questions capture identity, enrollment confirmation, and required disclosures.
3 Signals
Fraud screening
Timing, duplicate, and network signals feed into the fraud engine alongside the recording.
4 Escalate
Escalate when needed
Exceptions route to live-agent or digital flows — the enrollment record stays intact.
Capabilities
Built for operations teams that change scripts often.
Utility-aware routing
Scripts tied to utility, rate, and product rules so the right version runs on every call.
Escalation paths
Route exceptions to live-agent or digital — without losing context or restarting.
Recording + transcript
Full call recording, transcript, and prompt-level audit trail tied to the enrollment.
Fraud signals
Timing, duplicate, and network signals scored on every verification.
CMS-ready delivery
Verified enrollment and evidence bundle delivered directly into the utility CMS.
Rate-aware scripts
Scripts pull rate, term, and product details from the enrollment — no generic "your rate" placeholders.
SMS reminders & links
Auto-dial failed? Send a consent-tracked SMS with a call-back link. Multi-provider delivery (Twilio + Telnyx) with failover.
Conditional triggers
Trigger groups fire the right next step — follow-up, document, notification — based on script outcomes and delays.
Hash-chained events
Every prompt, answer, and consent is appended to a SHA-256 chain. Signed completion certificate generated per call.
Idempotent CMS handoff
Replay-guarded delivery prevents duplicate submissions on retry — even across queue restarts.
FAQ
IVR TPV, answered.
What is IVR TPV?
An automated phone-based third-party verification: a scripted call confirms customer identity, enrollment details, and consent. Consistent, cost-efficient, and well-suited to repeatable scenarios.
When should we use IVR vs. live-agent TPV?
IVR fits high-volume, repeatable verifications where the script rarely changes. Live-agent is better for exceptions, complex products, or higher-touch customer experiences. TPVLogic supports both and can route based on utility, channel, or exception rules.
Can IVR scripts be changed in-house?
Yes. Scripts, prompts, branching, and validations are configurable in the TPVLogic platform — no vendor ticket required for copy or flow changes.
Do you keep the call recording?
Yes. Full call recording, transcript, and prompt-level trail are attached to the enrollment's evidence bundle.
Get started
See IVR TPV on your channels.
Share your markets and channels — we'll show the right mix of IVR, digital, and live-agent for your workflow.
TPVLogic
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