Live-agent TPV from a nearshore team, backed by the TPVLogic platform.

Nearshore, aligned

A team that operates in your time zone — not overnight handoffs — with real collaboration on script changes.

Platform-backed

Agents work in TPVLogic. Every prompt, answer, timestamp, and recording is tied to the enrollment.

QA visibility

Structured QA workflows, not call-sampling guesswork. Your team can review what was said, when, and by whom.

Commercial enrollments

Multi-account, complex rate structures, or product changes that need human clarification.

High-touch channels

D2D or telesales where a live verifier tightens the loop and catches confusion in real time.

Exception routing

Enrollments that tripped IVR or digital rules — re-handled by a live agent without losing the record.

Scorecards

Prompt-level QA scoring

Reviewers score each required prompt — greeted, disclosed, confirmed, consent captured — with a pass/fail trail attached to the enrollment.

Coaching

Agent performance trends

Dashboards roll up scorecards by agent, team, and prompt — so coaching targets the specific moment an agent drops the script.

Signals

Fraud signals in review

Rapid-fire, duplicate, geo-anomaly, phone-reuse — every fraud flag surfaces alongside the transcript for full-context QA.

Signature ML

Signature similarity in-line

When the call chains to an e-signature, signature-ML similarity scores surface on the QA screen — straw-signer patterns visible during review.

Timeline map

Sales timeline & geo map

Plot the submission point, service address, and signing points on a map with distance calculations — spot geographic red flags before they reach the CMS.

Audit

Hash-chained call events

Every prompt and answer is appended to a SHA-256 chain. Signed completion certificate per call — the record QA reviewed can't be edited after the fact.

Rate-aware scripts

The script the agent reads is matched to utility, rate, term, and product rules for that enrollment — no generic placeholders.

Matched signing packets

The right PDF bundle for that rate and utility is already attached — the agent confirms against the same packet the customer sees.

Versioned consent capture

Each disclosure stores its version and a SHA-256 of the exact text read, alongside IP, user agent, and geolocation at acceptance.

Idempotent CMS handoff

Verified enrollments flow into your CMS with replay-guarded delivery — no duplicate submissions on retry.

Conditional triggers

Trigger groups fire follow-up actions — re-sign, SMS reminder, escalation — based on call outcome and configurable delays.

Team performance reports

Sales trends, team performance, and fraud reports built in — QA leads don't need a separate BI stack to see what's happening.